Wow! What a busy week it was at UGA. Monday I shadowed management at the Village Summit, Tuesday I shadowed management at Snelling Commons, and Thursday I shadowed management at Bolton Commons. These three days were very exciting, I learned the importance of knowing your menu and your products, I learned how quality assurance checks are conducted, how the payroll system works, and was at Bolton for an actual health inspection that they received a score of 100 on! But the most interesting parts of the week came on Wednesday and Friday.
On Wednesday Kelvin and I shadowed the executive director of UGA Food Services, Mr. J. Michael Floyd. We assisted him with the early morning freshman orientation welcoming, the midday lunch for the student's parents, and attended his presentation about the UGA meal plan and the four great dinning commons here at UGA. We also witnessed the beginning of a departmental restructuring and had the rare opportunity to sit in on a group interview for a new chef. Mr. Floyd takes great pride in UGA Food Services and certainly cares a great deal about his staff and the student body alike.
Finally on Friday morning Kelvin and I participated in an Assistant Managers retreat at the State Botanical Gardens. All attendants of the retreat were to read the book "Gung Ho!" This was a story of how a factory director and one of her department managers transformed a failing factory into a place that all could come and take pride in their work and feel as if their work was meaningful. The book touched upon three main concepts, the spirit of the squirrel, which means making work worthwhile. The way of the beaver, which deals with people's values and goals. And the gift of the goose, which is all about people congratulating each other and cheering each other on on a daily basis. The retreat showed us how these concepts can be incorporated into any workplace as well as showed us how managers work together to formulate new ideas.
Stay tuned for next weeks update...
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